Please take a few minutes to read this document before buying/using the hot tub, as we want everyone to have a safe and enjoyable time.
Concepts:
Seller– the seller is UAB “SPA WAVE”, legal entity code 306652788, VAT taxpayer code LT100016537819, registered office address Meistrų g. 2B, Norkaičių k., LT-72271 Tauragės r., Republic of Lithuania
Buyer – 1) A natural person who has reached the age of majority and whose legal capacity is not restricted; 2) A minor between fourteen (14) and eighteen (18) years of age who has obtained the consent of their parents or legal guardians to enter into the transaction; 3) A legal entity duly registered under applicable law.
1.1. UAB SPA WAVE provides a factory warranty of two (2) years for hot tubs and their parts. The warranty period begins on the date the goods are transferred to the Buyer.
1.2. The Buyer is entitled to warranty coverage for manufacturing and material defects, provided that the product has been used for its intended purpose and in strict accordance with the Seller’s installation, operation, and maintenance instructions.
1.3. The sales contract is considered concluded and legally binding from the moment the Buyer places an order via the e-shop (or contacts the Seller directly), selects a payment method, confirms the order, pays the full purchase price, and confirms acceptance of these Terms and Conditions by checking the designated confirmation box.
2.1. The Seller shall not be liable for defects or damage resulting from improper or negligent maintenance, storage, installation, use, modification, or repair of the product, nor from natural wear and tear or mechanical damage.
The warranty excludes, among other things, but not limited to:
2.2. The warranty does not cover characteristics typical of natural wood materials, including but not limited to cracks, discoloration, shrinkage, deformation due to environmental conditions, minor leakage caused by wood movement, or other natural properties of wood that can be minimized through proper maintenance in accordance with the provided instructions.
2.3. The warranty does not cover damage to the stove caused by freezing water inside the stove or damage resulting from operating the stove without sufficient water inside the hot tub.
2.4. The warranty does not cover damage to the hot tub or internal equipment caused by freezing water inside the tub. The Buyer must fully drain the hot tub whenever there is a risk of freezing temperatures.
2.5. Any changes in fiberglass color resulting from the physical or chemical properties of water, or from chemicals used for water treatment and cleaning, are not covered by the warranty.
2.6. The warranty does not cover wear-and-tear parts, including but not limited to faded stove or door paint, or damage to coatings of chrome-plated parts such as couplings and nozzles.
2.7. The warranty does not cover minor cosmetic imperfections, including very small visible scratches on fiberglass or wooden surfaces, regardless of their shape.
3.1 The Buyer must be present on site at the time of delivery and assist the transport company as reasonably required. The Buyer must ensure safe and adequate access for delivery and provide clear instructions for unloading.
The Buyer is responsible for ensuring that:
The Seller shall not be liable for damage or injuries resulting from inadequate site preparation, unsafe access conditions, or failure to meet the above requirements. Responsibility for the hot tub transfers to the Buyer upon delivery.
3.2. Delivery is generally performed using a large van with a tail lift or flatbed trailer. The Buyer must ensure that access is suitable for such vehicles. Any damage resulting from the weight of the delivery vehicle, driver negligence, or any other cause (including damage to the product itself) shall be at the Buyer’s risk, and the Buyer agrees to assume responsibility for such damage. If delivery is made via trailer, the Buyer is responsible for organizing sufficient manpower (recommended minimum of four persons) or appropriate lifting equipment (e.g., forklift) to unload and position the hot tub. If the product is delivered by van, the Buyer is advised to have at least two people on site to assist the driver in safely unloading the hot tub. The pathway to the intended installation location must be stable and solid to allow safe transport of the hot tub using a forklift. If the surface is not sufficiently firm, there is a risk that the hot tub may tip over while on a pallet, and in such cases, the Buyer assumes full responsibility for any resulting damage.
3.3. Upon delivery, the Buyer must carefully inspect the goods for completeness and visible transport damage in the presence of the courier. The Buyer must sign the delivery document confirming that there is no visible damage to the goods received. The document must be signed by both parties on site. The Buyer must retain the invoice and proof of purchase for warranty purposes.
3.4. If the Buyer identifies transport damage or missing parts upon delivery, the Buyer must immediately inform the courier, record the damage or missing parts in the delivery document, take photographic evidence, and ensure the document is signed by both parties.
3.5. If transport-related damage is discovered after signing the delivery document, the Buyer must notify UAB SPA WAVE in writing within fourteen (14) days from the delivery date. Failure to submit a claim within this period may result in loss of the right to claim compensation related to transport damage.
4.1. If a warranty claim is confirmed as valid, SPA WAVE shall, within a reasonable period of time, at its discretion:
(1) Repair the product or provide necessary repair materials free of charge; or
(2) Replace the defective product with a new or equivalent product; or
(3) Refund the purchase price of the product or the value of the defective part if repair or replacement is not feasible.
4.2. If the product is returned for repair or replacement, the Buyer must pack the product in a manner equivalent to the original packaging and place it in the same location where it was originally unloaded. The Seller shall bear return shipping costs only if the warranty claim is recognized as valid.
5.1. The Buyer may cancel an order without providing a reason until the product has entered production.
5.2. To cancel an order, the buyer must inform the seller of their intention to cancel the order by sending written notice (e.g., via email, phone number) to the seller’s contact address.
5.3. Upon valid cancellation, the Buyer shall receive a full refund within fourteen (14) days from the date the Seller receives the cancellation notice.
5.4. If production has commenced, the Buyer shall not have the right to cancel the order, as the product is considered to be manufactured according to the Buyer’s individual specifications, pursuant to Article 6.228(10) of the Civil Code of the Republic of Lithuania. In such cases, the statutory right of withdrawal does not apply.
6.1. These Terms and Conditions and any contract concluded between the Seller and the Buyer shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.
7.1. Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, or the sale of the product shall first be resolved through good-faith negotiations between the parties.
7.2. If the parties fail to reach an amicable settlement, disputes shall be submitted to the competent courts of the Republic of Lithuania, unless mandatory consumer protection laws provide otherwise.
7.4. The Seller is not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board unless required by applicable law.
8.2. The Seller shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of business, loss of use, or damage to property, except where such limitation is prohibited by law.
8.4. The Buyer is responsible for ensuring proper installation, maintenance, and safe use of the product in accordance with the provided instructions.
9.1. The Seller shall not be liable for any failure or delay in performance caused by events beyond its reasonable control.
9.2. Such events include, but are not limited to:
9.3. In the event of force majeure, the Seller’s obligations shall be suspended for the duration of the force majeure event. If such event continues for an extended period, either party may terminate the contract by written notice without liability for damages.
10.1. Risk of loss or damage to the product transfers to the Buyer upon physical delivery of the product to the Buyer or to a person designated by the Buyer.
10.2. Ownership of the product shall transfer to the Buyer only upon full payment of the purchase price.
11.1. The Buyer acknowledges that the hot tub is a heating appliance that must be installed and operated strictly in accordance with the provided safety and installation instructions.
11.2. The Seller shall not be liable for damage or injury resulting from:
11.3. The Buyer is responsible for complying with local building, safety, and electrical regulations applicable at the installation location.
12.1. These Terms and Conditions constitute the entire agreement between the Seller and the Buyer regarding the sale of the product and supersede all prior agreements, communications, and understandings, whether written or oral.
12.2. Any amendments or modifications to these Terms and Conditions shall be valid only if made in writing and agreed upon by both parties.
Hot tubs safety cautions and instruction manual:
1.1. Persons suffering from heart disease, circulatory disorders, skin conditions, or those taking medications affecting the nervous or cardiovascular system should consult a medical professional before using the hot tub.
1.2. Do not use the hot tub if you have rashes, open wounds, broken skin, or if you have experienced diarrhea, vomiting, or flu-like symptoms within the past 48 hours.
1.3. Pregnant women should consult their doctor before using a hot tub.
1.4. Never use the hot tub while under the influence of alcohol, narcotics, sedatives, or other drugs that may cause drowsiness, sleepiness, or changes in blood pressure. Avoid using the hot tub immediately after consuming a heavy meal.
1.5. Exercise caution when entering and exiting the hot tub. Warm water may relax the muscles and cause dizziness or instability.
1.6. If an allergic reaction occurs, immediately exit the hot tub and rinse thoroughly with clean water. If symptoms persist, seek medical attention.
1.7. Avoid entering the hot tub immediately after intense physical exercise, as elevated water temperature may significantly affect heart rate and blood circulation.
1.8. Individuals with skin, ear, or other infections, open sores, or wounds must not use the hot tub.
1.9. Anyone with any medical condition or uncertainty about their health should consult a doctor before using the hot tub.
1.10. Do not leave the same water in the hot tub for more than 24 hours. Without proper disinfection (e.g., chlorine or other approved sanitizers), microorganisms may multiply and pose serious health risks.
1.11. The recommended water level should be approximately at heart level when seated. Excessively deep immersion may increase cardiovascular strain.
1.12. Limit hot tub use to a maximum of 15 minutes at a time. Prolonged exposure to hot water may result in hyperthermia, a dangerous condition in which the body temperature rises above normal levels. Symptoms may include dizziness, drowsiness, confusion, failure to recognize heat, or inability to exit the hot tub, which may increase the risk of drowning. Do not use the hot tub if the water temperature exceeds 40°C.
1.13. Do not drink the hot tub water, as it may contain chemicals and microorganisms harmful to health.
2.1. Always test the water temperature with your hand before entering the hot tub to ensure it is comfortable and not excessively hot.
2.2. Always keep the hot tub covered when not in use. This conserves energy and prevents people, animals, or debris from entering the water. Never sit, stand, or lie on the cover, and do not allow children to climb or play on it. The cover contains fragile materials and is expensive to replace. Never close the cover while people are inside the hot tub.
2.3. If you have long hair, tie it back to prevent entanglement in the filter or drain. Keep loose clothing and hanging jewelry away from jets, filters, and other moving components.
2.4. Ensure the water temperature is appropriate for all users. The recommended temperature is 37–38°C. The water temperature must never exceed 40°C. The water temperature should never be above this level as this could lead to the body overheating – especially for young children. Children under 4 years of age must not use the hot tub. Children under 18 years of age must be supervised at all times. Children unable to keep their faces above water must not use the hot tub.
2.5. Alcohol or drug consumption is strictly prohibited while using the hot tub. Hot water intensifies the effects of alcohol and drugs, increasing the risk of drowning, loss of consciousness, or overheating.
2.6. Never use electrical devices (including phones, radios, televisions, or similar equipment) in or near the hot tub.
2.7. Always shower with soap and water before entering the hot tub, in order to remove any lotions etc. and always shower after using the hot tub in order to remove chlorine etc.
2.8. Use caution during winter conditions. Water splashed onto surrounding surfaces may freeze and create slippery areas. During warmer seasons, ensure stairs and surrounding areas are dry to prevent slipping.
2.9. Ensure feet are clean before entering the hot tub. Remove mud, sand, or debris.
2.10. Do not apply lotions, oils, makeup, or skin creams before entering the hot tub.
2.11. Do not exceed the maximum seating capacity of the hot tub.
2.12. Urinating in the hot tub is strictly prohibited.
2.13. No glassware or sharp objects is permitted in or around the hot tub.
2.14. Do not jump, dive, or play ball games in or around the hot tub.
2.15. Do not eat, drink, or smoke in or near the hot tub.
2.16. Wash swimwear thoroughly after each use to remove chemicals.
2.17. Do not use the hot tub during thunderstorms, lightning storms, heavy rain, strong winds, or other severe weather conditions.
2.18. It is recommended to use the hot tub for no longer than 15 minutes at a time, followed by a rest period.
2.19. Do not touch the stove, stove door, or chimney while heating is in progress. These surfaces become extremely hot and may cause serious burns. Always use protective gloves when handling heated components.
2.20. When the stove is operating, do not allow children or animals near the hot tub. They may accidentally touch hot surfaces or fall into the water.
2.21. Do not allow children to sit or stand on the highest platform (above the LED light), as this is the hottest area of the tub. Do not allow children to place their hands near water outlet openings, as very hot water is discharged from these areas and may cause burns.
2.22. Never leave the stove, electrical heater, or electronic components operating without supervision.
2.23. Keep flammable materials away from the stove and chimney.
2.24. The Buyer is responsible for informing all users of these safety instructions. The Buyer accepts responsibility for ensuring that all users are medically fit and capable of safely using the hot tub. If there is any doubt, medical advice must be sought prior to use.
Instruction manual:
HOT TUB UNPACKING AND ASSEMBLY INSTRUCTIONS
Please read these instructions carefully before unpacking and assembling the hot tub.
1.1. Before removing the hot tub from the pallet, unpack the first packaging white layer from the hot tub and remove all loose parts stored inside.
1.2. Ensure that sufficient manpower is available. The hot tub weighs approximately 200-250 kg depending on the model. At least two-three strong adults are required to safely unload the hot tub. If necessary, arrange additional assistance to ensure safe handling.
2.1. To unload the hot tub, carefully tilt it onto the side where the metal bottom is located.
2.2. At least two-three people must firmly hold the hot tub while lowering it, ensuring that the metal bottom makes stable contact with the ground.
2.3. Keep the hot tub stable and secure during this process to prevent tipping or sudden movement.
2.4. Once the hot tub is safely positioned on the ground, detach the tightening bands securing it to the pallet. After removing the bands, separate the pallet from the hot tub.
2.5. Remove all remaining packaging materials and protective layers from the hot tub.
3.1. Unpack the wooden stairs and assemble them using the supplied parts with your screwdriver and instructions.
3.2. Attach the wooden cup holder to the hot tub in your preferred location, ensuring it is securely fastened.
4.1. Insert the metal chimney connector (chimney ankle) into the designated metal opening on the stove.
4.2. Push the connector firmly into the stove until you hear and feel both metal parts fully engage.
4.3. Align the chimney protection section with the ankle and firmly secure it in place.
4.4. Insert the chimney extension section into the chimney protection part.
4.5. Place the metal chimney cap (metal hat) on top of the chimney extension.
4.6. Align the chimney holder with the pre-drilled holes in both the chimney protection section and the black metal tin plate.
4.7. Secure the chimney holder using the three provided screws, ensuring it is firmly fixed in place.
5.1. Inside the hot tub, under the cover, you will find a wooden filtration box that requires assembly.
5.2. Assemble the filtration box according to the provided example with your own screwdriver.
5.3. Position the assembled box near the two filtration connection points located in the wooden boards of the hot tub.
5.4. Place the filtration system inside the wooden box.
5.5. Connect the hoses to the hot tub’s filtration connection points.
5.6. To operate the filtration system, follow the instructions provided in the filtration system manufacturer’s manual. The filtration system must not be operated while the hot tub is in use! After you have finished using the hot tub activate the filtration system.
Before filling the hot tub with water, ensure that:
6.1 Before using the stove, ensure that the hot tub is completely filled with water.
Never heat the stove without water in the tub. Operating the stove without water will cause severe damage to the fiberglass insert and stove components.
6.3 Do not drain the water from the hot tub while there are burning embers or active heat in the stove. Draining water while the stove remains hot may cause serious damage to the fiberglass insert. Only when the stove is cold, you can drain the water out of your hot tub.
6.4 After draining the water from the tub, activate the air system ( not hydro system!) button for several seconds to allow residual water to escape from the hoses.
This procedure is especially important during cold seasons and sub-zero temperatures. Failure to remove residual water may result in freezing, internal damage, or bacterial buildup.
Use dry hardwood from deciduous trees such as:
Softwood is not recommended due to resin buildup and excessive soot formation.
6.6 Condensation may form on the exterior walls of the stove during operation. This is normal and does not indicate a defect.
6.7 During stove operation, condensation and residual water will drip from the drainage opening at the bottom of the stove onto the surface beneath the hot tub. Ensure the installation surface is suitable and water-resistant or place a bowl at the spot.
6.8. If you are using an electric heater, follow the instructions provided with the ,,Pahlen” electric heater.
7.1. If possible, avoid the use of chlorine or aggressive chemicals, because it’s not a pool. A hot tub operates at high temperatures, which increases chemical reactivity and may damage the fiberglass insert, plastic components, or cause skin irritation. The Seller is not responsible for damage or health effects resulting from improper chemical use.
7.2. If chlorine is used:
7.3. Use only chlorine products specifically designed for hot tubs. Do not use products intended solely for swimming pools.
7.4. After adding the chlorine, stir it well in the tub and don’t leave the same water for longer then 2 days, because it can damage the fiberglass insert.
7.5. When cleaning the hot tub: avoid harsh or abrasive chemical cleaners. Use only water, a soft sponge, or mild, non-abrasive cleaning agents suitable for fiberglass surfaces. Improper cleaning of the hot tub may permanently damage the surface.
7.6. When using the hot tub without chemicals, do not leave the same water longer then one day, because harmful bacteria will start to live and multiply in the water, which can cause serious health problems.
8.1. When the water is heating in the hot tub mix the water that the temperature would move around evenly. Failing to do so, could result in damage to the fiberglass from too much heat at one spot.
8.2. Do not operate the air system (air pump) or hydro massage system continuously for more than one (1) hour. After one hour of operation, allow the system to rest for at least ten (10) minutes.
8.3. Do not pour shampoo, oils, or similar products into the hot tub.
Such substances may cause residue buildup, unpleasant odors, and internal contamination.
8.4. After using the hot tub, clean it well in order to keep the hot tubs plastic in best condition. Use clean water with low mineral and salt content.
High mineral content may result in scale buildup on the plastic surface, which can become difficult to remove and may affect appearance and longevity of the fiberglass insert.
8.5. Never operate the hydro system without water in the tub. The water level must be above the hydro system nozzles before activation. Operating the system without water will cause immediate and irreversible damage.
9.1. We recommend turning the tub on its side and disconnecting the pneumatic hoses from the air, hydro system button and LED light system button, making sure there is no water or condensation in the tubes. You can do the same in the spring before the warm season.
9.2. Do not leave water in the hot tub for extended periods during winter. Water may freeze and cause structural and mechanical damage. Water must not be left overnight during freezing temperatures.
9.3. After each winter use: thoroughly clean the hot tub. Activate the air system for several seconds to remove residual water from the tubes. Turn off the system after drainage is complete. This helps prevent freezing-related damage.
9.4. During cold seasons, surfaces around the hot tub and stairs may become extremely slippery. Exercise caution to prevent injury.
9.5. The hot tub and filtration system must not be used in temperatures below –10°C. If used below this temperature: all responsibility for resulting damage lies with the Buyer. The Seller assumes no liability. Warranty coverage for related damage is automatically void.
9.6. Upon delivery, the hot tub’s electrical plug will be secured with zip ties. Please cut the zip ties and extend the cable to a properly weather, water-protected electrical socket. The seller is not responsible for any damage to the hot tub or any health issues resulting from improper use of electricity components, including connecting the plug too close to the hot tub or to a socket that is not adequately protected from water splashes.
The seller (SPA WAVE) has the right to adjust or change terms, conditions and instructions at any time at its discretion. If the same buyer purchases one or multiple hot tubs either simultaneously or at future dates, this signed document with its terms, conditions, recommendations and instructions will apply to all purchased hot tubs, unless the document will be modified by the seller (SPA WAVE). After the seller has corrected or changed terms, conditions or instructions, the new or corrected version of it shall enter into force. Each time the buyer purchases goods from SPA WAVE, it is considered that the buyer has familiarized himself with the latest published version of terms, conditions, instructions and agrees to buy in accordance with the latest version of it.
By reading and signing this document, the buyer is agreeing to our terms, conditions and to use the hot tub or hot tubs at his own risk and liability. If the buyer of this hot tub/ tubs is not following our medical, safety recommendations and manual instructions, it may result in voiding of warranty and we are not responsible for the damage made to the hot tub/ tubs or any reactions or personal injury, illness you or other people might experience following the use of this hot tub/ tubs.
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Tell us about your plans and we will prepare a personalised recommendation.
We typically respond within 24 hours.
