Privacy Policy

Last updated: 2025-05-24

1. Data Controller

This website is operated by:

UAB SPA WAVE
Trading under the brand name Bauqua
Registered in the Republic of Lithuania
Company Code: 306652788
VAT Number: LT100016537819
Registered Address: Meistrų g. 2B, Norkaičių k., LT-72271 Tauragės r.

UAB SPA WAVE acts as the data controller for personal data collected through this website.

2. What Information We Collect

We collect personal data only when it is necessary to provide our products and services. This may include:

Name and surname
Billing and delivery address
Email address
Telephone number
Company details (if applicable)
VAT number (for business customers)
Order and transaction details

We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, and usage data.

3. Purpose of Data Processing

We process personal data for the following purposes:

To process and deliver orders
To communicate regarding purchases and customer service
To issue invoices and comply with accounting obligations
To manage warranty claims
To improve website functionality and user experience
To prevent fraud and ensure transaction security

We do not sell, trade, or rent personal data to third parties.

4. Legal Basis for Processing

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) on the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent (where applicable, e.g., marketing communications)

5. Payment Processing

Payments are handled by independent payment service providers. We do not store full credit card information on our servers. Payment providers process data in accordance with their own privacy policies and applicable regulations.

6. Data Sharing

Personal data may be shared only when necessary with:

Logistics and transport partners
Payment service providers
IT and hosting providers
Accounting and legal advisors

All service providers are required to process data securely and in compliance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to fulfill contractual and legal obligations. Order and invoice information is retained in accordance with Lithuanian accounting regulations. Other data is stored only as long as required for legitimate business purposes.

8. Cookies

Our website uses cookies and similar technologies to ensure proper functionality and improve performance. Where required by law, non-essential cookies are activated only with user consent. Further information is available in our Cookie Policy.

9. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion where legally applicable
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us at: info@bauqua.com. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

11. Changes to This Policy

We reserve the right to update this Privacy Policy when necessary to reflect operational or legal changes. The latest version will always be published on this page.